At WooArab we aim to ensure our customers are satisfied. This policy explains the conditions for refunds on our services.
Refund conditions
- You may request a refund within 14 days of purchase if the service has not been used and the templates or plugins have not been downloaded.
- Services already delivered, such as a custom store build or full management, cannot be refunded.
- Refund requests are reviewed and may take up to 7 business days to process.
How to request a refund
To request a refund, contact us through the email address listed on our website, with your order details and invoice number.
Exceptions
Refunds are not available in the following cases:
- If the templates or plugins have been downloaded or used.
- If the service required substantial customization carried out at the customer’s request.